Delete my data
Effective date: October 11, 2026. How to delete your EzClip account and creative materials.
Email support@ezclip.ai with the subject “Delete my data,” ideally from your billing email. Tell us whether you want to delete your whole account or only specific photos, voice recordings, videos or projects, and include episode or project names if you have them. Don’t send passwords, card details or government IDs.
Deleting your account removes your profile, uploaded photos, any voice recordings, videos, source materials, briefs, your ratings and comments, and any face or voice representations, including biometric templates if any were made. We tell the service providers that process those materials for us to delete them too. Deletion can’t be undone, so download anything you want to keep first.
Deleting your account cancels future subscription renewal. To stop billing but keep your account, use Cancel subscription instead.
We complete deletion from active systems within 30 days after receiving a request that we can verify. To protect you from someone else deleting your account, we may ask you to confirm through your billing email; don’t send an ID document unless we explain why it is needed and provide a secure method. When we finish, we confirm it and tell you about any records we had to keep, why and for how long. If we can’t verify a request, we tell you what we need within the same 30 days.
Payment, invoice, tax and renewal-consent records are kept for the periods the law requires, and records under a legal hold for as long as the hold lasts. These exceptions never justify keeping your creative materials for other uses. Kept records are used only for their required purpose and deleted when it ends. Backup copies that expire on a routine schedule are kept out of ordinary use, and deletion is applied again if a backup is ever restored. See our Privacy Policy.
We can’t delete files you downloaded or episodes you published elsewhere; use that device’s or service’s controls. To remove picks saved by the start page, close the tab or clear your browser storage.