Privacy policy
Effective date: September 9, 2026. Rafael Guzman, 101 West 10th Street, 605, Wilmington, DE 19801, United States, is responsible for this policy.
We collect information you give us through a brief, support request, or purchase: contact information, plan selection, creator preferences, creative instructions, source materials, and communications. Stripe processes payment-card information through its Payment Links; we do not receive your full card number. Our website and service providers may process standard technical information such as IP address, device, browser, request time, and security logs.
We use information to provide and improve the requested service, communicate with you, process payment, prevent fraud or abuse, meet legal obligations, and protect our rights and users. We do not sell personal information. We do not use your private brief or source material to train a public AI model unless we separately ask for and receive your permission.
The brief builder may save plan, creator, delivery, energy, and platform preferences in your browser’s local storage. Written brief fields and email remain in page memory until you submit the brief or leave the page. You can use “Clear draft” to remove local preferences. A downloaded brief stays on your device and is not sent to EzClip by that download action.
We share information only with service providers that help us operate the service, including Stripe for payment and fal.ai, ElevenLabs, and OpenRouter, including Google models accessed through OpenRouter for AI-assisted production, or when required by law, to protect rights and safety, or in a lawful business transfer. Providers may process information under their own terms and privacy notices. Apple iCloud Mail operates our support mailbox. Resend sends transactional support email. Cloudflare provides our support ticket service and encrypted secrets.
We keep source materials and delivered episode files only as long as needed to produce, deliver, and support your episodes. Download your episodes when they are delivered. Payment, support, dispute, and legally required records follow separate retention periods. Support tickets are retained as part of service records. You may contact support to request deletion of your materials; any applicable legal retention requirements and service-provider limitations will be explained when we handle your request. We retain account, transaction, support, and security records for as long as reasonably needed for the purposes above, including tax, dispute, and legal obligations. We then delete or de-identify information when reasonably practicable.
You may request access, correction, or deletion of personal information by writing to support@ezclip.ai. We may need to verify your identity and may retain limited data where law or a legitimate need permits. You may also control local browser storage through your browser settings.
We use reasonable safeguards, but no online service is perfectly secure. Do not send passwords, payment-card details, government IDs, or highly sensitive information by email. EzClip is not directed to children under 13, and we do not knowingly collect their personal information.
We may update this policy by changing the effective date above. For privacy questions, contact support@ezclip.ai.