Before you write
Include the email used at checkout, your plan or episode name, and a concise description of what you need. Do not send passwords, payment-card details, government IDs, or private customer source material by email.
Support
A clear path to the next step.
Contact support@ezclip.ai for a brief, delivery, repair, cancellation, billing, or privacy question.
Repairs and delivery
If an episode materially differs from the approved brief or has a technical issue, request a repair. State the specific correction you need. We will assess the request and may repair, re-render, or replace the affected episode. Download your episodes when they are delivered. For questions about file access or deletion, contact support. See our Privacy Policy for details.
Billing and cancellation
Subscriptions renew monthly until canceled. Cancellation ends renewal at the end of the paid period; it does not produce a pro-rata refund. See Refunds & Cancellations for the complete policy. Stripe processes payment through its secure checkout; do not email card information.
Privacy requests
To request access, correction, or deletion of personal information, write to support@ezclip.ai with “Privacy request” in the subject. We may verify your identity before responding. See the Privacy Policy for details.
Accessibility
If an accessibility barrier prevents you from using EzClip, including signing up, reviewing a video or canceling a subscription, email support@ezclip.ai. Tell us the page and assistance you need. We will work with you to provide an accessible way to complete the task.