Refunds & cancellations
Effective date: September 9, 2026. This policy is part of the EzClip Terms.
EzClip plans renew monthly unless you cancel. You may cancel at any time through the link or support path provided with your subscription. Cancellation takes effect at the end of the current paid billing period. You retain access to any episodes already delivered for download during the stated retention period.
Repair is included for an episode that materially fails to match the approved brief or has a technical delivery issue. Contact support@ezclip.ai with the episode name and requested correction. We may repair, re-render, or replace the affected episode. Repair is the first remedy for a service issue.
Monthly subscription fees are not refunded on a pro-rata basis after a billing period begins. This applies if you cancel partway through the month, use fewer than the included episodes, or change your mind. If EzClip cannot provide the purchased service and cannot reasonably repair or replace it, we will review the circumstances and any applicable legal requirements.
Extra episodes are billed separately at the price shown at checkout. They are subject to the same repair-first process and are not pro-rated.
Write to support@ezclip.ai promptly, with your billing email, the relevant plan or episode, and a concise description of the issue. Do not send payment-card details by email.